Terms & Conditions
“By purchasing from CutesyKrafted,
you agree to the following Terms & Conditions.”
Handmade Products
- All our products are handmade, and slight variations in color, texture, or design may occur.
- These variations are not considered defects — they are part of the uniqueness of handmade items.
Orders & Customization
- Basic customization (name, date, text, and color) is available directly on each product page.
- For special designs or requests not shown on our website, please contact us before placing your order.
- Orders are processed only after the 50% advance payment has been received.
- Payment terms: 50% advance at the time of order confirmation (required) and 50% Cash on Delivery (COD) upon receiving your order.
- Advance payments are non-refundable once production has started.
Payments
Returns & Refunds
- As all items are handmade and customized, returns and refunds are not accepted except in cases where:
- The product arrives damaged, or
- There is an error from our side.
- To claim a replacement or refund, you must contact us within 24 hours of delivery with clear pictures of the product.
Gift Packaging
- All orders are carefully packaged.
- Special gift wrapping or personalized notes are available upon request at checkout.
Shipping & Delivery
- Standard production time: 5–10 business days (depending on product and customization).
- Delivery within Pakistan: 2–5 business days after dispatch.
- Please place your order at least 2–3 weeks before your required date for timely delivery.
- We currently ship only within Pakistan.
Cancellations
- Orders may be canceled within 24 hours of placing them.
- After this period, cancellation is not possible as production begins immediately for customized products.
Use of Website
- You agree not to misuse our website or copy our product designs/content without permission.
- All images, text, and designs on CutesyKrafted are the intellectual property of tbrand.