Return & Refund Policy

Last updated: September 15, 2025

Handmade & Customized Products

  • At CutesyKrafted, every piece is handmade and customized just for you. Because of this, each product is unique, and slight variations in color, texture, or finish are natural and not considered defects.
  • Since orders are crafted on request, we do not accept general returns, refunds, or exchanges for change of mind. Please review your order details carefully before placing it.

Handmade & Customized

Non-Returnable / Non-Refundable Items

The following are final sale and cannot be returned or refunded:
  • Personalized/customized items with names, dates, photos, or specific designs.
  • Handmade products created on special request (size, color, design changes).
  • Seasonal/event-based products once prepared (e.g., wedding platters, Eid gifts).

Refunds or Replacements?

When We Accept Refunds or Replacements?

We only accept claims if:

  • The product arrives damaged during shipping.
  • The product received is significantly different from what you ordered (wrong name, color, or product type).

In such cases, you must report the issue within 24 hours of delivery with clear photos/videos of:

  • The damaged item
  • The packaging (including courier label)
  • The specific defect/error
  • Email us at support@royalblue-louse-351327.hostingersite.com with subject: “Refund Request – Order #[number]”.
  • Attach order number, description of the issue, and photos/videos.
  • Our team will review and respond within 48 hours.

If approved, we will:

  • Offer a replacement (if possible), OR
  • Offer a partial/full refund (depending on the case).

We only accept claims if:

  • The product arrives damaged during shipping.
  • The product received is significantly different from what you ordered (wrong name, color, or product type).

In such cases, you must report the issue within 24 hours of delivery with clear photos/videos of:

  • The damaged item
  • The packaging (including courier label)
  • The specific defect/error
  • Email us at support@royalblue-louse-351327.hostingersite.com with subject: “Refund Request – Order #[number]”.
  • Attach order number, description of the issue, and photos/videos.
  • Our team will review and respond within 48 hours.

If approved, we will:

  • Offer a replacement (if possible), OR
  • Offer a partial/full refund (depending on the case).
  • If the error/damage is from our side, CutesyKrafted will cover the return or replacement cost.
  • If the error is from the customer’s side (wrong name, spelling, date provided, incorrect address), the item will not be eligible for return or refund.

Shipping Responsibility

Refund Timeline

  • Once approved, refunds are processed within 5–7 business days to your original payment method.
  • Replacements will be dispatched as per our production schedule (may take 10-18 working days).

Cancellations

  • Since every item is made-to-order, cancellations are only allowed within 24 hours of placing the order.
  • After 24 hours, production may have started and we cannot cancel or refund.